Case Studies

The Coach

Monday, Jul 23 2018

The Coach Bob is an American trainer who works extensively onsite with 2 coaches, Vivek and Rajiv, on how to coach agents. Over the course of many weekly sessions, Rajiv …

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Jim’s Mistake

Tuesday, Jul 17 2018

Jim’s Mistake Jim lives in Cleveland, Ohio and has 22 years in IT experience. He has been managing a development team in Pune for 2.5 years and they have been …

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Two Weeks until Project Deadline

Tuesday, Jul 17 2018

Two Weeks until Project Deadline Rajiv is a team leader for software development. They are working for a US client and Rajiv talks daily with his counterpart, Robert. An important …

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Ashish gives 100%

Tuesday, Jul 17 2018

Ashish is on a 6-month assignment in Toronto, Canada, and is enjoying the city and his work environment. He wants to give 100% to his job while in Canada. In …

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Monsooned

Thursday, Jul 12 2018

Monsooned Rebecca works with United Technologies, a Chicago based company. She is talking on the phone to Abhinav, the manager of one of United Technologies vendors for customer service outsourcing. …

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