Case Studies

The following case studies are drawn from our cross cultural consulting and training experiences over the past two decades. Topics include cultural sensitivity, cross cultural conflict, doing business in India, working with Americans and cross cultural communication. We hope they expand your cultural awareness and build your cultural competency.

The Evaluation

Monday, Jul 23 2018

Bob is an American trainer who works extensively onsite with two team leaders, Vivek and Rajiv, on how to train agents in effective customer service delivery. Over the course of …

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Jim’s Mistake

Tuesday, Jul 17 2018

Jim lives in Cleveland, Ohio and has 22 years of IT experience. He has been managing a development team in Pune for 2.5 years and they have been writing the …

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Two Weeks until Project Deadline

Tuesday, Jul 17 2018

Rajiv is a team leader for software development. His team is working for a US client and Rajiv talks daily with his counterpart, Robert. An important project is to be …

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Ashish gives 100%

Tuesday, Jul 17 2018

Ashish is on a 6-month assignment in Toronto, Canada, and is enjoying the city and his work environment. He wants to give 100% to his job while in Canada. In …

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Monsooned Project Deadlines – The Indian Yes and High Context Communication

Thursday, Jul 12 2018

Monsooned Rebecca works with United Technologies, a Chicago based company. She is talking on the phone to Abhinav, the manager of one of United Technologies vendors for customer service outsourcing. …

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