Bob is an American trainer who works extensively onsite with two team leaders, Vivek and Rajiv, on how to train agents in effective customer service delivery. Over the course of …
Author Archives: David Peace
Jim’s Mistake
Tuesday, July 17 2018Jim lives in Cleveland, Ohio and has 22 years of IT experience. He has been managing a development team in Pune for 2.5 years and they have been writing the …
Two Weeks until Project Deadline
Tuesday, July 17 2018Rajiv is a team leader for software development. His team is working for a US client and Rajiv talks daily with his counterpart, Robert. An important project is to be …
Ashish gives 100%
Tuesday, July 17 2018Ashish is on a 6-month assignment in Toronto, Canada, and is enjoying the city and his work environment. He wants to give 100% to his job while in Canada. In …
Monsooned Project Deadlines – The Indian Yes and High Context Communication
Thursday, July 12 2018Monsooned Rebecca works with United Technologies, a Chicago based company. She is talking on the phone to Abhinav, the manager of one of United Technologies vendors for customer service outsourcing. …