Shanti Consulting

Shanti Consulting provides cross-cultural training, consulting, and coaching for all things Indian. Our experienced trainers facilitate interactive workshops which go beyond a list of cultural dos and don’ts and seek to build cultural intelligence and intercultural communication competence. Our cross-cultural performance consultants focus on accurately assessing and developing interventions to impact your business results.

Whether you are partnering with an Indian vendor, relocating to India, considering entering the Indian market, managing an IT virtual team, or serving international clients from a center in India, Shanti consulting can help you improve your cross-cultural performance.

Living and Working in India

  • Doing Business with India

    Whether you are entering the Indian market, outsourcing a business process to India, or managing an Indian virtual team, understanding the communication styles and cultural values of Indians is crucial to your success. Our experienced consultants are ready to help you understand the nuances of Indian culture and succeed in your multicultural partnerships. Don’t let cultural misunderstandings become roadblocks to your business success in India. Contact us to get started in the right direction.

  • Living in India

    Relocating to India? Cultural differences in the workplace and in everyday life make India one of the most challenging assignments for expatriates. Our relocation and orientation workshops led by experienced expats help newcomers successfully navigate issues of cultural adaptation and culture shock. Allow us to help you thrive while working and living internationally. Reduce cultural misunderstandings and increase your longevity in India by developing cultural intelligence. Contact us to prepare for living cross-culturally.

  • Studying Abroad

    Whether you are coming to study in India or an Indian student about to begin a course abroad, your success will depend on your ability to develop cultural understanding. Few destinations offer as much for international students and study abroad programs as India. Our cultural orientation workshops go beyond a simple list of dos and don’ts and prepare students to effectively communicate cross-culturally and make the most of their international experience. Contact us to schedule a free consultation.

  • Satisfying Global Clients

    Cross-cultural understanding is not just for incoming expats. Indian companies are working hard to maintain global clients in a competitive market. We help you develop the core competencies required to satisfy your American, British, European and other global clients through our customized training. Cross-cultural understanding begins with those responsible for the project and reaches those delivering the service or content. We provide coaching for Indian executives and project leaders, cultural communication workshops for virtual and IT teams, customer service training for call centers, pre-departure training for employees going abroad and project consulting to help align your performance with international expectations. Contact us to improve your customer satisfaction and team productivity.

Indian Business Communication Consulting

Industries Served

  • Multinational Corporations (MNCs)
  • Information Technology
  • Business Process Outsourcing (BPO)
  • Legal Process Outsourcing (LPO)
  • Call Centers
  • Universities & Colleges
  • Tourism & Hospitality
  • Healthcare and Hospitals
  • Government Agencies & Embassies
  • Non-Governmental Organizations (NGOs)

International Experience

While we specialize in Indian culture, we have trained and consulted with clients from Australia, Bangladesh, Belgium, Canada, China, France, Hong Kong, Iceland, India, Italy, Lebanon, Malaysia, Mexico, Netherlands, New Zealand, Sri Lanka, Sweden, Switzerland, Taiwan, Turkey, United Kingdom, United States of America, Vietnam
and Zambia.

Areas of Expertise

Shanti consultants specialize in building cultural intelligence through coaching and training in cross-cultural communication, cross-cultural negotiation, multicultural conflict resolution, customer service, and business and organizational communication between India and her global partners. Customized for each client’s business needs, our cross-cultural training and consulting services seek to increase cultural understanding by developing each participant’s intercultural communication skills and building their intercultural communication competency.

Global Cross Cultural Training, Consulting & Coaching
Cultural Training Locations

Based in North India (in the National Capital Region of New Delhi, Gurgaon and Noida, and in Lucknow), we travel throughout India including Mumbai (Bombay), Gujarat, Kolkata (Calcutta), Pune, Chandigarh, Chennai (Madras), Hyderabad and Bengaluru (Bangalore). We have also conducted cross-cultural training and consulting internationally in Bangladesh, Vietnam, Malaysia, Africa and North America, including the USA and Canada.

Cross Cultural Blog

Practical and Culturally Relevant: India Startup Report

Are you looking for information about India with a desire to understand market realities?  The India Startup Report SlideShare takes a look at local culture, trends, players and challenges.  It gives a good overview of the Indian Ecosystem.  While focusing on the startup community, it c...

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Increasing Cross-Cultural Effectiveness in Virtual Teams

In the recent DataQuest article Increasing Cross-Cultural Effectiveness Shanti consultants David Peace and Benjamin Bowling discussed the impact of cultural differences on global IT teams. “Effective communication and leadership across cultures is increasingly being recognized as a key factor in r...

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Cross-Cultural Case Studies

Monsooned
A case study on project deadlines, the Indian ‘yes’ and high-context versus low-context communication.
Rebecca works with United Technologies, a Chicago based company. She is talking on the phone to Abhinav, the manager of one of United Technologies vendors for customer service outsourcing.
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Jim’s Mistake
A case study on virtual teams, hierarchy, and direct versus indirect communication styles.
Based in Cleveland, Ohio, Jim has been managing a software development team in Pune for the past two years. He has been working closely with Aruna, the Indian team leader, to develop a new networking program.
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Our Clients

We have helped multinational corporations, entrepreneurial startups, non-governmental organizations, and government agencies increase their performance through cross-cultural training and consulting. Contact us to learn how we can assist you to increase your cross-cultural communication effectiveness.

Multicultural Corporation Training