“I think it’s very important to establish equality and respect in the workplace,” Sanjeev explained as he leaned forward in his office chair. “That’s why I’ve decided to make my …
Category Archives: cross cultural case studies
The Evaluation
Monday, July 23 2018Bob is an American trainer who works extensively onsite with two team leaders, Vivek and Rajiv, on how to train agents in effective customer service delivery. Over the course of …
Jim’s Mistake
Tuesday, July 17 2018Jim lives in Cleveland, Ohio and has 22 years of IT experience. He has been managing a development team in Pune for 2.5 years and they have been writing the …
Two Weeks until Project Deadline
Tuesday, July 17 2018Rajiv is a team leader for software development. His team is working for a US client and Rajiv talks daily with his counterpart, Robert. An important project is to be …
Ashish gives 100%
Tuesday, July 17 2018Ashish is on a 6-month assignment in Toronto, Canada, and is enjoying the city and his work environment. He wants to give 100% to his job while in Canada. In …
Monsooned Project Deadlines – The Indian Yes and High Context Communication
Thursday, July 12 2018Monsooned Rebecca works with United Technologies, a Chicago based company. She is talking on the phone to Abhinav, the manager of one of United Technologies vendors for customer service outsourcing. …