Reflections on CEO Tips on Getting and Retaining Leaders, a Blog in the Wall Street Journal by Shefali Anand
Currently MNCs in India are struggling to meet customer satisfaction goals due to major issues with employee retention. In his recent WSJ blog post, Shefali Anand reports that a personal touch during the first 3 to 6 months of a new hire’s employment may be more important to retention than salary.
During Shanti’s cultural workshops, we have often asked Indian participants to describe what it means to be Indian. They often describe themselves as sentimental, meaning sensitive in their relationships. I wonder if this may have more of an impact on employee loyalty than we realize. One IT company in north India with very low levels of turnover found that employees are loyal because of a strongly relational corporate culture. Creating an atmosphere where relationships are affirmed may very well be the key to retention.